FAQ (ENG)

We are keeping a close eye on the official news about the coronavirus. We follow the guidelines of the RIVM and GGD and ask Nannies and parents to take their responsibility to keep the children and each other healthy. This way, our babysitting service can remain available in a responsible manner.

We are currently living in a special time because of COVID-19. In order to make babysitting as safe as possible, we would like to ask the parent to carefully read the guidelines of the RIVM, GGD and the governmental reports on COVID-19. It is important that everyone in this situation bears his or her own responsibility and should assess any additional risks. Make clear agreements about this with the Nanny prior to the start of the babysitting contract. The Nanny Club bears no responsibility whatsoever for the babysitting agreement made by the parent and the Nanny together. Possible consequences of this, such as infecting someone else or irresponsibly handling the Corona Measures, are for the risk and account of the parent and Nanny themselves.

Reliability and professionalism are highly valued at The Nanny Club. Before our Nannies start working with us they are extensively screened at one of our screening locations. During this interview, relevant work and babysitting experience is tested and discussed. Babysitting experience is mandatory, the Nanny must provide two references. Extra attention is paid to experience with children under the age of two. All Nannies follow at least an HBO/WO level education and are required to follow a first aid course at The Nanny Club.

Yes, all of our Nannies are actually screened before they can work with us. It is very important to us that we provide the best service possible, which is why all of our Nannies go through a mandatory screening process. We personally screen each nanny at one of our screening locations before the nanny becomes a member of The Nanny Club. During the screening the (study) background and babysitting experience are discussed among other things. Babysitting experience is mandatory and the references the nanny provides will be checked carefully. We also ask for a certificate of good conduct and it is obligatory to be in possession of a first aid certificate for babies and children. Besides that the nanny also follows relevant workshops which are organized by The Nanny Club Academy. This way the nanny stays up to date of the latest developments and trends and can be even more confident about her job. 

The Nanny Club has an advanced online system that matches parents with Nannies. This is done based on criteria such as: zip code, availability, languages, interests and specific nanny experience. 

Following the personal intake interview at your home, we will make a match with a Nanny. In 95% of the cases this is a good match. If this is not the case, we will of course propose another Nanny.

Yes, all of our Nannies are actually screened before they can work with us. It is very important to us that we provide the best service possible, which is why all of our Nannies go through a mandatory screening process.

Yes. All references we receive are personally checked by us.

No, we also employ men. This is what we call Mannies

Our Nannies have:

• At least three years of babysitting experience
• 18 years of age or older
• Certificate of good conduct 
• First aid diploma
• References from previous families

Click HERE for the application form, fill it out as completely as possible and we will send you a response within 48 hours.

We offer different types of babysitting services, namely:

•   Part-time Nanny → for when you can use some extra hands a few days a week, but don’t want a different Nanny every time.
•   Fulltime Nanny → when you need a caring and very experienced Nanny who helps you fulltime with your family.
• Night Nanny → for when you need a good night’s sleep. The Nanny makes sure your child gets a good night’s sleep so you both can start the day fresh.
•  Last Minute Nanny → for when you feel like taking a last minute break, but want to be sure that your children are in good hands.
• Event Nanny → for when you want to enjoy a carefree party, but want to be sure that your children are having a good time.
• Travel Nanny → for when you want to enjoy your vacations a little bit more. The Nanny ensures that your children are not bored and you as a parent can relax.

Yes, this is possible. You can also use a Nanny on a flexible basis. For this the last minute Nanny is very suitable. The last minute Nanny can be used in the evenings, (mid) days, weekends, nights, vacations, etc.

We recommend the part-time Nanny for after-school care because you want to be sure that your nanny is available on regular days. With the last minute nanny you can’t be sure that someone is there and it is often not the same Nanny. This offers a lot of turmoil for your children. The last minute Nanny is really more for the occasional afternoon or evening.

Yes, this is possible. The Nanny can also get up with the children, have breakfast and take them to school or créche.

Please contact The Nanny Club by phone immediately so we can help find a solution.

Some of our Nannies are HBO or WO students, their availability depends on the study schedule. On average the Nannies stay with a family for a year or more, but the Nannies are required to assist a family for at least three months. Of course we do our best to ensure as much peace of mind as possible.

Yes, the Nanny can also be used during the night or an entire weekend. For this we recommend a Night Nanny. For this request other rates apply, please send us an email for more information.

Yes, the Nanny can also go on vacation. For this request we have the Travel Nanny available, other rates apply, please send us an email for more information.

Yes, you can cancel your membership immediately.

Yes, the Nanny likes to help out. This means she can run errands, cook, fold laundry and she makes sure the house is tidy at the end of the day. Of course, caring for the children always comes first.

Yes, the Nanny can also take the children to clubs by cargo bike or by car. On request of the family we select a Nanny who has a driving license and enough driving experience.

One-time registration fee is €50 euro. To enjoy the benefits of our services as a member you pay €15 euro monthly, in addition to the Nanny’s hourly rate.

You pay The Nanny Club a monthly fee if you have a regular nanny. But why do you only pay monthly if you have a regular Nanny with The Nanny Club? That’s because it is very difficult to find a nice Nanny who can actually work on the days you need a Nanny. And someone who can also stay for several months so you do not have too many changing faces for your children. Someone who truly loves children, helps them develop, has fun with them and makes them feel safe.

No, childcare benefits cannot be applied for on the services of The Nanny Club. The Nannies at The Nanny Club work through the ‘Service at home scheme’ regulation. The rules concerning the Service at Home Scheme:

• You do babysitting work in and around the house
• You are a private person (you are not a company) and you do work for a private person
• You work less than four days a week for a private babysitter family
• Note: it does not matter how many hours you work per day. Two hours per day also counts as a day worked. You may have more than one family, but must meet the above conditions
• The Nannies have to report their income to the tax authorities

No, you only pay for the hours your babysitter actually worked. However, there is a minimum of three hours.

No, the Nanny is paid on account

No, you only pay the Nanny for the number of hours she works.

Yes this is possible.

Yes there is. These can be found in the Terms and Conditions. The babysitting service can only be cancelled by cancelling the booking via The Nanny Club, by email and/or by telephone. 

Cancellation of the babysitting service booked is free of charge up to 24 hours before the babysitting service starts, for instance to choose another period or babysitter or to renounce the booking completely.
If you wish to cancel within 24 hours up to 3 hours before the start of the booked babysitting service, The Nanny Club will charge a cancellation fee.

If you wish to cancel within 3 hours up to 1 hour before the start of the booked service, then The Nanny Club will charge the user on behalf of the sitter an amount equal to 1 hour of the hourly rate for the first hour of the babysitting service, plus the cancellation costs of The Nanny Club.

The Nanny Agreement can be terminated earlier during the duration of the service. The Nanny Club will charge the parent for at least 2 hours plus transaction costs on behalf of the sitter. The user can consult with The Nanny Club when there is a compelling reason. The Nanny Club will determine if there is a compelling reason and possibly decide to refund the cancellation fee (or part thereof).

We arrange replacement, if the (regular) Nanny is sick or on vacation. The Nanny will report to us and we will suggest a replacement Nanny, in consultation with you.

Yes, if the regular Nanny is not available anymore, we will provide a new regular Nanny. The Nannies who babysit on a regular basis also have a notice period, of course we try to arrange a good solution for both the Nanny and the family as soon as possible.

We are currently living in a special time because of COVID-19. In order to make babysitting as safe as possible, we would like to ask the Nanny to carefully read the guidelines of the RIVM, GGD and the governmental reports on COVID-19. It is important that everyone in this situation bears his or her own responsibility and should assess additional risks. Make clear agreements about this with the parent prior to the start of the babysitting contract. The Nanny Club bears no responsibility whatsoever for the babysitting agreement made between the parent and the Nanny. Possible consequences of this, such as infecting someone else or irresponsibly handling the Corona Measures, are for the risk and account of the parent and Nanny themselves.

Do you have symptoms such as a cold, cough, elevation (from 37.5 degrees) or sudden loss of taste or smell? If so, get tested for the coronavirus as soon as possible and, to be on the safe side, report sick to us until you know more. This is how we protect each other and the children.

No, unfortunately you will not receive compensation for this.

Click HERE for the application form, fill it out as completely as possible and we will send you a response within 48 hours.

You must have at least 3 years of babysitting experience before you can join us.

At least MBO 4.

At least 18 years old.

No, this is not necessary, but can help ensure that you are matched with a family more quickly.

Our Nannies have:

• At least 3 years of babysitting experience
• Have completed at least a MBO 4 training
• 18 years of age or older
• First aid diploma
• References from previous families

During our interview we will discuss your background, character, what kind of babysitter you are and of course review your babysitting experience. The interview will last up to 30 minutes.

We would like to ask you to bring valid identification (ID card, passport or driver’s license), your bank card and reference information. For the references, we need contact details of families where you have previously babysat.

Yes, before parents become members of The Nanny Club, there is an introductory meeting.

Do you meet our requirements to become a Nanny and have your references been approved? Great!  You’re part of The Nanny Club! After your references have been approved you will be granted access to your Nanny account. From this moment you can start filling out your Nanny Profile. Start with filling in your personal description, update your preferences, add a personal video message and update your schedule. After completing these steps you are ready for your very first nanny service.

How nice that you will be babysitting! For your own safety, we recommend that you do the following

• Take a charged phone with you
• When you meet a family for the first time do this during the day
• Read the profile of the family and find some fun things for the children of that age to do while babysitting.

In that case you should contact us by phone as soon as possible. 

We offer different types of babysitting services, namely:

•   Part-time Nanny → for when you can use some extra hands a few days a week, but don’t want a different Nanny every time.
•   Fulltime Nanny → when you need a caring and very experienced Nanny who helps you fulltime with your family.
• Night Nanny → for when you need a good night’s sleep. The Nanny makes sure your child gets a good night’s sleep so you both can start the day fresh.
•  Last Minute Nanny → for when you feel like taking a last minute break, but want to be sure that your children are in good hands.
• Event Nanny → for when you want to enjoy a carefree party, but want to be sure that your children are having a good time.
• Travel Nanny → for when you want to enjoy your vacations a little bit more. The Nanny ensures that your children are not bored and you as a parent can relax.

Yes, you can sign up even if you are only available in the evening or flexibly during the day.

Should any damage occur, please contact us immediately by telephone. This is also possible outside working hours. We will help you with what you can do best at that moment.

No, The Nanny Club only serves as a mediation platform. All nannies must have their own liability insurance.

No, but when you babysit for a family you are required to assist that family for at least 3 months.

No, but when you are babysitting a family you are obliged to assist the family for at least three months.

Yes, as a Nanny you also do some extra for the family. Here you can think of cooking, folding laundry or shopping every now and then. The care for children always comes first, but make sure the house is tidy when the parents come home.

Yes, if necessary you should also take the children to clubs by cargo bike or by car

No, you are working through the ‘Regeling dienst aan huis’. This means that the parents pay you at the end of the nanny service. It is your responsibility to declare your income at the end of the year to the tax authorities. Read more on this page from the Rijksoverheid.

Will I be paid in cash or on account?